It’s a simple case of mistaken identity. Cooks from JC Penney, Cook’s Essentials from QVC and Cook’s Direct (that’s us) are completely unrelated. We do admit we have all chosen a really great name for a company in the cooking appliance and cookware business, but the name is the only similarity between Cooks from JC Penney, Cook’s Essentials from QVC and Cook’s Direct.
Unfortunately, the similarity in name makes it difficult for consumers that have purchased Cooks products from JC Penney to locate return or warranty information online with many Cooks customers calling Cook’s Direct for assistance when unfortunately we aren’t able to help.
Are looking for a phone number to call regarding return or warranty information for Cooks products from JC Penney? According to www.jcpenney.com>return-exceptions: Call Customer Care 1-800-442-7902 for return instructions.
Did you buy your Cooks Small Appliances for the Home online at www.jcpenney.com, and have questions regarding parts, manuals or other customer service issues for Cooks kitchen products? You can contact the retailer directly online at www.jcpenney.com/m/customer-service.
Still need help with your Cooks Cookware or Cook’s Small Appliances for the Home from JC Penney?
You can email: support@jcp.com
Call: 1-800-322-1189
Tweet: us@askJCP
Similarly, because Cook’s Essentials and Cook’s Direct have names that are alike, it is difficult for consumers that have purchased Cook’s Essentials products from QVC to locate return or warranty information online with many Cook’s Essentials customers calling Cook’s Direct for assistance when unfortunately we aren’t able to help.
Are looking for contact information from QVC regarding return or warranty information for Cook’s Essentials kitchen tools and kitchen products purchased from QVC? According to Customer Service — QVC.com they have an Easy Return Policy which you can reach out to via email at QVCEasyReturns@qvc.com with subject line: QVC Return.
Did you buy your Cook’s Essentials kitchen tools online at www.qvc.com, and have questions regarding parts, manuals or other customer service issues for Cook’s Essentials small kitchen appliances and cookware products? You can contact the retailer directly online at Customer Service — QVC.com. They even have Chat Live on their site.
Still need help with your Cook’s Essentials Small Appliances for the home including the Cook’s Essentials Air Fryer from QVC?
Call: 888-345-5788
Chat Live
Chat on Facebook Messenger
Email at QVCEasyReturns@qvc.com
For a clearer understanding; the retail store, JC Penney carries a line of small kitchen appliances and cookware with the brand name of Cooks. The JC Penney Cooks products are residential kitchen products, which means that Cooks kitchen appliances are made to be used only in your home kitchen and they aren’t made to be used in a restaurant or other commercial or institutional kitchen. The Home Shopping Network QVC TV on TV or online at www.qvc.com sells a product line of kitchen tools for residential use called Cook’s Essentials. The Cook’s Essential product line includes small appliances like the Cook’s Essentials Air Fryer as well as Cook’s Essentials cookware, cook’s tools and bakeware.
Cook’s Direct (that’s us) is an online retail supplier of foodservice equipment and supplies. Our products are meant for restaurant kitchens, foodservice kitchens at large institutions like colleges and universities, school cafeteria kitchens, and even the foodservice operation of correctional facilities. We carry heavy-duty commercial kitchen equipment, kitchen supplies for the commercial kitchen, storage and transport solutions for foodservice and more for commercial and institutional foodservice operations. At Cook’s Direct, we don’t carry any of the Cooks kitchen appliances from JC Penney or the Cook’s cookware products from JC Penney. We also don’t carry any of the Cook’s Essentials small appliances, kitchen tools, bakeware or cookware that is sold on QVC online or TV.
The Cooks cookware sets and Cooks electric appliances for the kitchen are sold at JC Penney stores and online at JCPenney.com. The Cook’s Essentials Small Appliances, Cook’s Essentials Cookware, Cook’s Essentials Kitchen Tools and Cook’s Essentials Bakeware are sold online via www.qvc.com or on television on the QVC network. There is no affiliation between Cook’s Direct and Cooks Small Appliances for the Home, Cook’s Cookware, Cook’s Essentials Cookware, Cook’s Essentials Kitchen Tools and Cook’s Essentials Bakeware.
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